Office Manager

Nooklyn

Full Time · $20/hourly · Retail

Job Description:
We’re looking for an Office Manager to join the Nooklyn team! You’ll be collaborating with multiple departments at Nooklyn including Leasing, Finance and Engineering. This position will report to Nooklyn’s CEO and Director of Finance. This role is directly responsible for the day-to-day operations of our offices and must be willing to travel.

The rental real estate industry is cyclical in nature and the employee may be required to assist in various tasks to meet the business needs of the organization.

Key Responsibilities

Office Locations

• Maintain the cleanliness and professionalism of the office environment, running miscellaneous related errands as needed
• Manage the front office by assisting employees and contractors, manage mail and respond to office requests both in person and via email
• Provide administrative support as needed including maintaining inventory of office supplies, answering incoming calls company wide and customer support

Data Entry / Review

• Review and approve/reject listings for approval and quality standards on our platform and third-party platforms
• Provide assistance with credit reports as needed
• Analyze our support experiences and processes to identify improvements and implement solutions that save time and improve efficiency

Keys

• Audit key system to ensure keys are actively in use
• Assist operations team in identifying improvements
• Help keep our key room organized

Communications

• Answer customer service phone calls and appropriately escalate when necessary
• Assist in communication between the finance, engineering and leasing departments as well as our agent team

Requirements/Experience

2+ years of experience in retail or hospitality
1-3 years of experience in NYC real estate (brokerage or property management)